07428 737367
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Our location
Stromness, Orkney, UK

More than anything, we want you to be happy with booking with us, so we have detailed everything you need to know below. If you have any questions please do contact us and we’ll do everything we can to help.

  1. Purpose of Hire.  The Tenant shall be entitled to occupy the Property for holiday purposes only and this agreement shall not confer on the Tenant any security of tenure within the terms of the Housing Act 1988 pursuant to which the occupation shall be deemed to be by way of an excluded tenancy. The Tenant shall not sub-let the premises or any part thereof. 
  2.  Personal Details.  On entering into a booking with Garrison Hall, we will require the full name, address, telephone number and email address for the lead booker.  Please see our privacy policy for more information.  Bookings should be made in the name of the guest unless being made by a registered company in which case the booking can be made in the company name with a note of the guest name along with valid contact details on the booking.
  3. Rental Period.  All bookings start from the time given on the booking agreement and the Property must be vacated by the expiry time on the day the period ends. 
  4. Payment.  Full rental is payable when booking. If the full balance is not received within 48 hours of booking your booking dates will be cancelled and the property re-let.  When you submit a booking via our online reservation system you will receive an automatically generated booking summary by email to the email address you provide in the booking form. This does not form a contract between us. A contract shall only arise when your payment is processed, and your booking is subsequently confirmed in writing via a letter of confirmation sent by email.  We use a secure payment system that masks the card at all times, and we do not actually hold your card on file.  If for any reason the automatic payment does not process, then the balance is due via another payment option and we will inform you via email or telephone. 
  5. Guest Service Fee.  A service fee of £25 is included in the cost of the rental.  This goes towards payment processing and administration of the booking.  
  6. Damages and Breakages.  The Tenant undertakes to keep the property and all the furniture, fittings and contents in the same state of repair and condition as at the commencement of the letting.  All damage, breakages or equipment failure to the property or its contents must be reported to us as soon as possible.  We will arrange to repair the damage as soon as practical, however there is no guarantee this will be within the period of hire.  Damage or breakage caused by act or omission of the Tenant or persons attending the property at the Tenant’s invitation must be repaired or replaced by the Tenant at the Tenant’s expense within 7 days of the cost of repair or replacement being determined and notified to the Tenant.  The cost of repair or replacement shall generally be determined within 14 days of notification. Any repair or replacement shall be to the original standard.  Should the damage result in another booking being cancelled, the Tenant will be held liable for all consequential losses to the Owner.  All breakages are chargeable. 
  7. Cancellation Policy:  
    1. 26 weeks prior to start of your stay – If notice of cancellation is given more than 26 weeks before your arrival date we will refund your full payment less an administration fee of £25.  
    2. 25 weeks to 12 weeks before arrival date – 75% refund on cancellation less an administration fee of £25.
    3. 11 weeks to 8 weeks before arrival date – 50% refund on cancellation less an administration fee of £25.
    4. Less than 8 weeks before arrival date – payment is non-refundable on cancellationIf we can resell your dates then we will refund you 50% less an administration fee of £25.
  8. Holiday / Cancellation Insurance.  Once booked, the Tenant is liable for the complete Property rental costs. As such, it is strongly recommended that the Tenant take out suitable holiday / cancellation insurance to cover costs incurred by unexpected holiday cancellation.  
  9. Availability.  The booking is made on the understanding that the Property will be placed at the Tenant’s disposal on the dates agreed. Should this not be possible through fire, theft or other circumstances where the property or the contents have been damaged rendering the property unusable beyond the Agent’s control, the full amount paid by the Tenant will be refunded. However, note that: 
    1. No alternative accommodation can be provided;
    2. The Tenant will not have any claim against the Agent for compensation or expenses. 
  10. Maximum Occupancy.  The maximum occupancy as specified on the property details must be adhered to. If this condition is not observed, the Agent reserves the right to refuse admittance or require that the Tenant vacate the property. In this eventuality, no refund of monies will be due.
  11. Amenities.  The use of the Property includes use of TV, electricity, air source heating and hot water. Bed linen and towels are also included in the rental and must remain within the property.
  12. Pets.  If the Property details state that dogs are allowed inside then one to two dogs belonging to the Tenant are welcome on the understanding that the Tenant is totally responsible for their behaviour and well-being, they are always under control, not left unsupervised in the Property.
  13. SmokingAll Properties are strictly non-smoking.  The Tenant may not smoke within the Property or allow any member of their party or other invited persons to smoke within the Property. Any breach of this rule will result in the termination of the Tenant’s booking and a request to vacate immediately.  All monies paid will be forfeited.  Smoking is permitted in the outside areas of the Property; however, the Tenant must ensure that all evidence of smoking in the outside areas is removed prior to departure.  
  14. Cleaning.  All equipment, utensils, etc. must be left clean, and the Property must be left clean and tidy at the end of the hire period.  Suitable cleaning materials will be found within the Property for this purpose.  Rubbish is to be deposited into the bins provided.  It is the Tenant’s responsibility to ensure the safe storage of cleaning materials, particularly in the presence of children. 
  15. Nuisance.  The Tenant shall not cause a nuisance of any kind to the Property or to its neighbours. Please be mindful of neighbouring properties and be conscious of noise.
  16. Right of Entry.  We reserve the right to enter the Property at any reasonable time, with or without notice, during the Tenant’s period of stay but we will always do our best not to disturb you during your stay.
  17. Appliance Breakdown.  In the event of a breakdown, we will do everything possible to ensure swift repair/replacement of any appliance provided at the property.  However, the Tenant must accept that it may be impossible to deal with every eventuality during the course of a booking period.  Where a breakdown is determined to be a direct result of misuse, the Tenant will be required to cover the full cost of repair or replacement.
  18. Left Items.  The Tenant will be notified of any of the Tenant’s possessions that have been left in the property after it has been vacated.  Notice will be made in writing by email, generally within fourteen days after the end of the booking period.  The Tenant must meet the cost of returning any item.  If the Tenant does not wish for the item to be returned, the Agent will dispose of it as necessary but reserves the right to levy a charge for any items which are hazardous or difficult to dispose of.  Please note: any item to be returned will be suitably packed but we accept no responsibility for loss or damage in transit. 
  19. Security.  The Tenant is responsible for the security of the Property for the duration of the booking period and immediately after vacation, until such time as we re-enter the Property.  The Tenant is expected to take all reasonable care of it.  This includes ensuring that the Property is fully secured when leaving it.  No windows should be left open and all locks must be secure. 
  20. Complaints Procedure.  If the Tenant is not entirely satisfied with the accommodation offered, they must contact us immediately, and every effort will be made to resolve the problem.  If the situation cannot be resolved to the satisfaction of both parties, we will attend as soon as possible to inspect the property.  We will not consider claims for problems notified to us after the hire period has ended.
  21. Variation to Descriptions.  Every care has been taken to ensure the accuracy of details on our literature, advertising, websites, etc. However, changes to the details may be necessary from time to time and the we reserve the right to make any changes without notice.  Where changes are fundamental to a booking, notification will be made in writing by email.
  22. Covid-19 Specific.   If you or a member of your party develops symptoms of Coronavirus during your stay, it is important that you let us know as soon as possible by emailing bookings@garrisonhall.co.uk.  Please ensure you follow government advice if you suspect you have developed the symptoms of Coronavirus.  If any member of your group has acute symptoms, has breathing difficulties, or their life is at potential risk, they should seek medical help immediately by calling 999.
    1. Where you arrive at the property and subsequently develop symptoms and require to return home to self-isolate, no refund (be it partial or whole) will be payable. 
    2. Should you have to self-isolate in the property you will be liable for any additional costs including (but not limited to); additional nights, cost to move other guests bookings (if other bookings are affected by your extended stay) and admin costs incurred.  Please check your insurance policy for cover.
    3. Although cleaning protocols approved by the government will be followed we will not be held liable for any guests (or members of their group) becoming ill during their stay.